Gerber multi tool warranty

Every Gerber Knives product is warranted to be free of defects in material and workmanship for the life of the owner. Gerber Knives will repair or replace with a new item at their option any Gerber Knives product that is defective. Since Gerber KnivesGerber Knives will return the original item without a replacement.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. This form services the United States, its territories, and Canada only.

By subscribing, you agree to the terms and conditions and our privacy policy. Be advised that changing your location while shopping will remove all the contents from your cart. We thank you for the patience and understanding. They each guarantee their products to be free from manufacturing and material defects for as long as the original owner has the multi tool. This warranty does not cover breakage or failure due to misuse of the knife. Knives as good as ours rarely break or fail because of a defect.

Therefore, blade tip breakage is not covered by our warranty. SOG has has their warranty information spread across multiple pages on their website and in a confusing FAQ format. The SOG warranty form directly states that only their multi tool handles and plier heads are covered by warranty.

Disassembly or severe modification of your SOG product voids your warranty. Otherwise, your SOG product, if purchased from SOG or a SOG authorized seller, is covered by a lifetime warranty against manufacturer defects in materials and workmanship.

On multi-tools, this applies only to the handles and the plier head, not the individual tool components or pouches.

What really matters is how claims are handled — do they really stand behind their products in borderline cases? To answer this question we relied on our own experience as well as online research including the Better Business Bureau and forum discussions. We were surprised to find that none of the big five brands are BBB accredited. All of them have been in operation for multiple decades with very few complaints so we are not concerned. We included details below for completeness. Leatherman is a standout multi tool manufacturer that does what it takes to make it right for their customers.

Forums are full of praise for how easy it was to get questions answered and how Leatherman gives the customer every consideration to solve their issue.

Complaints are not common, it was actually difficult to find examples of negative experiences with their customer service process. Unique among the major brands, Leatherman gives a lot of flexibility in their warranty process. If you want your tool returned you can select the Repair or Replace submission path on their webpage. This path has three options:.

For example, if you received a Leatherman as a graduation gift engraved from your father you would select option 1. They will repair it if possible but no matter what you will get the same tool back.

For options 2 and 3, if Leatherman can not repair your multi tool you can select what level of substitution is acceptable. Most users report getting the same model back, but if that model has been retired you will receive the updated version. Having multiple tools in one place for easy access, compact and always available, the Gerber Multi-tool is the perfect example of such a model.

While it is important to look at the features of a product before purchase, it is equally important to check out the warranty it offers. Brands with high quality products use warranties to build customer trust and show how much more superior their piece is. When you own a Gerber multi-tool, you get the guarantee that if anything wrong happens to your tools, such as damage or tearings, you are entitled to get it fixed; here are the steps you need to follow to get covered by the Gerber warranty.

Gerber comes through with this promise, offering a lifetime warranty for their customers in North America and a 25 year warranty for their international fan-base. This is a little upsetting for international customers, but 25 years is not a bad deal to cut.

They have claimed:.